Privacy Policy

18jli collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:

When you create a 18jli account, we collect information such as your full legal name, date of birth, nationality, residential address, email address, and mobile phone number. This information is required to verify your identity and eligibility to use the Platform.

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance obligations, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address documents, and proof of payment method. These documents are processed securely and retained only for as long as required by applicable law.

We collect information related to your deposits, withdrawals, and transaction history on the Platform. This includes payment method details (such as GCash account references, BPI or BDO account details, or PayMaya references), transaction amounts in Philippine Peso (PHP), and timestamps. We do not store full bank account numbers or card numbers on our servers.

We collect data about your gaming activity on 18jli, including games played, wagers placed, wins and losses, session duration, and bonus usage. This data is used to provide our services, detect problem gambling patterns, and comply with regulatory reporting requirements.

When you access the 18jli Platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URLs, pages visited, and session timestamps. This information is collected through cookies and similar tracking technologies as described in Section 7.

We retain records of communications between you and 18jli, including live chat transcripts, email correspondence, and support ticket history. This data is used to resolve disputes, improve our customer service, and maintain records as required by applicable regulations.

18jli uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your 18jli player account, including processing deposits and withdrawals in Philippine Peso.
• Identity Verification: To verify your identity, age (21+), and eligibility to use the Platform in compliance with Philippine gaming regulations and our KYC obligations.
• Service Delivery: To provide access to our games, promotions, bonuses, and all other features of the 18jli Platform.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorized account access, and other prohibited activities.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the 18jli Platform.

18jli processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable data protection principles:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including providing gaming services and processing financial transactions.
• Legal Obligation: Where processing is required to comply with applicable laws and regulations, including AML/CTF obligations, KYC requirements, and regulatory reporting duties.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.

18jli does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described below:

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

We may disclose your personal information to regulatory bodies (including PAGCOR and the AMLC), law enforcement agencies, courts, or other government authorities where required by applicable law, court order, or regulatory directive, or where we believe disclosure is necessary to protect the rights, property, or safety of 18jli, our players, or the public.

In the event of a merger, acquisition, restructuring, or sale of all or part of 18jli's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the applicable privacy terms.

18jli retains your personal data for as long as your account remains active and for such additional period as is required to comply with our legal, regulatory, and contractual obligations. Specifically:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in accordance with AML/CTF regulatory requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw your consent or for three (3) years from the date of last interaction, whichever is earlier.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

18jli uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 18jli Platform.

18jli implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 18jli:

• Right to be Informed: The right to be informed about how your personal data is collected, used, and processed.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30 ) days of receipt.

The 18jli Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the 18jli Platform or provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

The 18jli Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 18jli Platform and does not govern the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as 18jli has no control over and assumes no responsibility for the content, privacy practices, or data handling of those sites.

18jli reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The date of the most recent revision will be indicated at the top of this page. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the 18jli Platform following the posting of any changes to this Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 18jli, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have not been adequately addressed by 18jli.